Shipping, Cancellation and Returns

Our goal is to make you feel great and look amazing through our products, but when it comes to Customer Service it's also to make you feel comfortable with your purchase.

Please read through our most customer-friendly Shipping and Returns Policy and you will understand why people choose Preferred Elements over other leading brands.

Shipping Policy

We know how everyone is excited to try a new product and how important it is to receive it on time!

We process and ship all orders within 1 business day GUARANTEED! In the unlikely event of a delay, we will contact you via email with an explanation and updated ETA.

Domestic Shipping

To accommodate our US customers we offer the following shipping options with FREE Standard Shipping on all orders:

First Class Mail	2-5 business days depending on your location in the US	FREE
First Class Mail with Signature Confirmation	2-5 business days depending on your location in the US	$2.55
Priority Mail	1-3 business days depending on your location in the US	$6.90
Priority Mail with Signature Confirmation	1-3 business days depending on your location in the US	$9.45

IMPORTANT: While we always send your orders via trackable shipping methods, a tracking number does not guarantee successful delivery. We suggest considering the Signature Confirmation option because this option will direct the carrier to hand the package personally to you or someone in the household and it will NOT be left unattended. Unfortunately, we cannot be responsible for your order when it’s marked delivered but not received by you.

Lost or Damaged Policy

We recognize how frustrating your shopping experience can get when your orders are lost in transit. If your order is lost, please get in touch with us via the website contact form or email us at info@preferredketo.com. We look at each case individually and we'll do our best to accommodate you, especially if the circumstances were out of your control. At the same time, and under no circumstances, will we be responsible for lost items if the following occurs:

A customer provides us with the wrong address.
Repetitive theft (same as order marked delivered, but not received by the customer). Sorry, but if you can't keep your mailbox secured, so can't we.
A customer decides to have the order mailed to a business/commercial address. Sorry, but many commercial addresses lack tracking transparency. If we do not know who signed for/received the package, we cannot be responsible for the successful delivery.
A customer hires a third-party company (a freight forwarder) to have the order delivered to a destination where we do not deliver, or where our conventional shipping methods do not work. Sorry, but if we don't deliver to a destination, there is a reason for that. When you have us ship your orders to freight forwarders, we are no longer able to track the package all the way to the destination (in fact, we don't even know where the destination is). In addition, due to the huge volumes of shipments going through such warehouses, the inbound tracking accuracy can also be decreased. Therefore, when a customer decides to ship his/her orders through a third party, we cannot be responsible if these orders are lost or damaged.

In the unlikely event your order is damaged in transit, please get in touch with us via the website contact form or email us at info@preferredketo.com. We look at each case individually and we'll do our best to accommodate you.

Cancellations

We know how excited you are about your order, so we are doing our best to handle it and ship it out as soon as possible. If you change your mind about your purchase, we ask you to let us know before it's shipped, preferably within one hour after the order is placed so that we can process a full refund immediately. You can get in touch with us via the website contact form, email - info@preferredketo.com, or by phone.
If the order has shipped and it's already in transit, we will ask you to return the order to us, and then we will process a full refund (less shipping cost).

Return Policy

We are so confident you are going to love our products, we have implemented a 60-Day Satisfaction Guarantee program. If you tried one of our products for the first time, and it did not work out for you within 60 days, you can contact us at help@preferredketo.com, write "refund" in the subject line, and include your order number with a brief explanation of what went wrong. We will then verify the order, email you the return label (if applicable), and process your refund.

Also, we understand there could be many different reasons for returns. If there was anything wrong on our end (defective or damaged product, etc.), we would be responsible for all shipping costs associated with the purchase and return/exchange. Otherwise, all products must be returned in brand new, factory-sealed condition (except one complimentary refund allowed under our Satisfaction Guarantee program), and all shipping charges are always the buyer's responsibility, including our cost to ship the orders to you. At the same time, we respect our customers and never insult them with restocking fees.

Please note, to receive your refund under our 60-Day Satisfaction Guarantee program, your purchase must have been made directly from us through this website or from one of our authorized marketing partners - Amazon.com, Walmart.com, or Jet.com. If you made your purchase through another website or from your local retail store, please contact them directly for all order-related issues.

International Shipping

We are sorry, but we are not shipping Internationally at this time.