Shipping, Cancellation and Returns

Our goal is to make you feel great and look amazing through our products, but when it comes to Customer Service it's also to make you feel comfortable with your purchase.

Please read through our most customer friendly Shipping and Returns Policy and you will understand why people choose Preferred Elements over other leading brands.

Shipping Policy

We know how everyone is excited to try a new product and how important it is to receive it on time!

We process and ship all orders within 1 business day GUARANTEED! In an unlikely event of a delay, we will contact you via email with an explanation and updated ETA.

Domestic Shipping

To accommodate our US customers we offer the following shipping options with FREE Standard Shipping on all orders:

IMPORTANT: While we always send your orders via trackable shipping methods, tracking number does not guarantee successful delivery. We suggest considering Signature Confirmation option because this option will direct the carrier to hand the package personally to you or someone in the household and it will NOT be left unattended. Unfortunately, we cannot be responsible for your order when it’s marked delivered but not received by you.

International Shipping

We are currently shipping to over 30 countries and regions. In order to see if we can ship to your country, please add desired items to your Shopping Cart and see if your county is available from the respective drop-down menu under Shipping Options before checking out. International shipping rates are calculated automatically as they vary based on the total weight of the purchase and the exact destination. Once your address fields are populated, you can see all available shipping options and their cost before you check out. 

IMPORTANT: Delivery to some International Destinations may take up to six weeks or longer. Please check with your local carrier to estimate the time in transit from the USA. While we guarantee that your order is going to be shipped on time, we cannot be responsible for any delivery issues outside of the USA, including delays, non-delivered and lost packages. Sorry, but we are in a different country, and our abilities to investigate such matters from the United States are minimal. We cannot be responsible for your local customs delays and your local customs fees. Please check with your local carrier to see if any charges are going to be due before you finalize your order. In case you can't accept your order because your customs fees are higher than you've anticipated, we will have to wait for the package to return to us (could take another six weeks or longer) and only then we'll be able to process your refund less the shipping cost.

Cancellations

We know how excited you are about your order, so we are doing our best to handle it and ship it out as soon as possible. If you changed your mind about your purchase, we ask you to let us know before it's shipped, preferably within one hour after the order is placed so that we could process a full refund immediately. You can get in touch with us via the website contact form, email - info@preferredketo.com or by phone.
If the order has shipped and it's already in transit, we will ask you to return the order back to us, and then we will process a full refund (less shipping cost).

Return Policy

We are so confident you are going to love our products, we have implemented a 60-Days Satisfaction Guarantee program. If you tried one of our products for the first time, and it did not work out for you within 60 days, you can contact us at help@preferredketo.com, write "refund" in the subject line, and include your order number with a brief explanation of what went wrong. We will then verify the order, email you the return label (if applicable) and process your refund.

Also, we understand there could be many different reasons for returns. If there was anything wrong on our end (defective or damaged product, etc.), we would be responsible for all shipping costs associated with the purchase and return/exchange. Otherwise, all products must be returned in brand new, factory sealed condition (with the exception for one complimentary refund allowed under our Satisfaction Guarantee program), and all shipping charges are always the buyer's responsibility, including our cost to ship the orders to you. At the same time, we respect our customers and never insult them with restocking fees.

Please note, in order to receive your refund under our 60-Days Satisfaction Guarantee program, your purchase must have been made directly from us through this website or from one of our authorized marketing partners - Amazon.com, Walmart.com or Jet.com. If you made your purchase through another website or from your local retail store, please contact them directly for all order related issues.